IMPORTANT COVID-19 Shipping Update:
Yes, we are continuing to process and ship orders during the COVID-19 global pandemic from our office in Ontario, Canada. However, due to factors beyond our control, the current strain on the different postal systems around the world has resulted in longer, unpredictable delivery times for both domestic and international shipments.
Canadian Customers: Please allow 3 weeks for deliveries to arrive.
US Customers: Please allow 4 weeks for deliveries to arrive.
International Customers: Please allow 8 weeks for deliveries to arrive.
We apologize for the longer delivery times, and are doing everything we can to promptly fill orders and get them out as quickly as we can. Your patience during this difficult time is very much appreciated by our team. Thanks!
Toyhax Flat Rate Shipping Policy
Save on shipping with a flat-rate shipping fee! Your shipping rate will not increase when you add similar items to your cart. If your order contains only flat sheets of labels, you'll receive them via standard mail service. This approach helps to minimize shipping costs, and enables products to be sent anywhere in the world. The cost for standard mail shipping and handling from our office in Ontario, Canada is only $1.00 for destinations in Canada, $3.50 to the US (except Florida), and $4.50 for all other international destinations.
Please note that TRACKING IS NOT INCLUDED with standard mail service in order to keep overall shipping and handling costs to a minimum.
SPECIAL NOTE on shipping to FLORIDA:
Due to a dramatically higher rate of lost packages in the state of Florida, we no longer use standard letter mail shipping service to this area. Instead, we use a tracked shipping service, which is far more reliable and significantly faster, at a flat rate of $10.00 USD.
SPECIAL NOTE to Customers in the UK:
Unfortunately, we are temporarily unable to ship Toystages displays or Toyhax Armory products to UK addresses. Flat label sheets are not affected by this restriction. We apologize for the inconvenience, and are working to address the import limitations so we can resume shipping these products to UK customers.
Toystages Display Backdrop Shipping
To North America, the cost to ship backdrops is $15, and under normal circumstances will generally arrive in about 3 weeks. Orders to international destinations can take up to 5 weeks, and cost $35 (or more, depending on size of the order and final destination). There is a minimum order value per order of $15 for this type of shipping, and there are some regions we are unable to ship to. For more information on restricted shipping destinations, please contact us directly for assistance.
Parts & Toyhax Armory Product Shipping
For small objects, such as labels sets that include plastic parts, or Toyhax Armory products, standard mail shipping is $6 to the USA, Canada, Australia and Hong Kong, and $11 to all other international destinations.
Custom Fold Lines for Toystages Display Backdrops
Our Toystage backdrops are available in multiple sized, but if you want the folds to be in different places, you can request this as an option! Simply contact us directly before you order to provide us with your desired fold dimensions so we can determine if they will work and if there will be additional shipping costs for any possible increase to the folded size.
We Take Packing Seriously
All Toyhax products will arrive well-packed, in an appropriately sized envelope or container, with adequate protection. Small objects and parts will ship in a bubble padded envelope. All labels are sent in an envelope with protective cardstock reinforcement to discourage folding. In all cases, we stand behind our packing, and guarantee safe delivery